For Boards, CEOs and executives, the message is becoming increasingly clear: financial sustainability, workforce performance, consumer experience, quality outcomes and regulatory compliance can no longer be managed as separate streams of information.
For Directors of Nursing, Care Managers, Clinical Managers, Clinical Governance leads and senior Registered Nurses, these announcements should influence audit programs, education plans, clinical documentation reviews and supervision over the coming months.
Recent publications from the Aged Care Quality and Safety Commission, together with coronial findings and current issues across the sector, provide some very clear signals about where Facility Managers, Care Managers and Registered Nurses should be focusing their attention.
The organisation may have a gap between the systems it says it has and what is actually occurring in practice.
What happened? → What did the resident do or say? → Who or what was affected? → What did you do? → What happened afterwards? Below are examples written in language a personal care worker could realistically use. Wandering At approximately 2:15 pm, Mrs Jones entered three other residents' rooms without permission.