THE EXECUTIVE LENS What the Quality Commission Really Sees (And Why Many Executives Miss It)
The Quality Commission is not looking for perfect organisations. It is looking for organisations that understand themselves.
The Quality Commission is not looking for perfect organisations. It is looking for organisations that understand themselves.
For Directors of Nursing, Care Managers, Clinical Managers, Clinical Governance leads and senior Registered Nurses, these announcements should influence audit programs, education plans, clinical documentation reviews and supervision over the coming months.
For Boards, CEOs and executives, the message is becoming increasingly clear: financial sustainability, workforce performance, consumer experience, quality outcomes and regulatory compliance can no longer be managed as separate streams of information.
Recent publications from the Aged Care Quality and Safety Commission, together with coronial findings and current issues across the sector, provide some very clear signals about where Facility Managers, Care Managers and Registered Nurses should be focusing their attention.
The organisation may have a gap between the systems it says it has and what is actually occurring in practice.